Public Grievance Redressal Mechanism
Appellate Authority
LIST OF APPELLATE AUTHORITY
| S.No. | Area | Name | Address | Tele.No. | Fax.No |
|---|---|---|---|---|---|
| 1 | GM (C) | Sh. SATISH TANDON | Doorsanchar Sadan ,IInd floor lobi No.2,9 CGO Complex, New Delhi | 24328808 | 24327576 |
| 2 | GM (East) | Sh. A.K.AGGARWAL | J.L.N.Marg, Minto Road , New Delhi | 23234141 | 23239090 |
| 3 | GM (Trans Yamuna) | Sh. S.P.SINGH | G.Block, DDA Shopping Centre Preet Vihar Delhi 92 | 22433333 | 22047500 |
| 4 | GM (BhikaJi Cama Place) | Sh. B.K.TIWARI | 8, Bhikaji Cama Place , New Delhi -66 | 26188080 | 26184131 |
| 5 | GM (Nehru Place ) | Sh. N.KHANNA | Ist Floor, Nehru Place tele. Exch. Bldg.New Delhi 19 | 26466600 | 26466266 |
| 6 | GM (North) | Sh. R.M.TIWARI | Sanchar Prishar Sec.3 Rohini, Delhi 85 | 27918000 | 27916700 |
| 7 | GM(West) | Sh. KAMLESH KUMAR | Administration Block R.No.510 Rajouri Garden , New Delhi-110027 | 25432213 | 25117800 |
| 8 | GM (LC) | Sh.ASHOK KUMAR | 108,K.L.Bhawan, Janpath , ND | 23321122 | 23326633 |
| 9 | GM Broad Band | Sh. R.A.GUPTA | 6th floor, Kidwai Bhawan, N.D | 23312709 | 23327755 |
Nodal Officers
List of Nodal Officer for redressing consumer grievances
| Area | Name/Design. | Tel.No. | FAX No. | Office Address | |
|---|---|---|---|---|---|
| 1 | Central | Sh. Davinder Goyal, AGM(OP) | 24369999 | 24325513 | Room No.2213, 9, CGO Complex, New Delhi-3. |
| 2 | East | Sh. V.P.Tyagi, AGM(PG) | 23232695 | 23210848 | R.No.101, MDS Bhawan, JLN Marg, N.D.2 |
| 3 | TY Area | Sh.Virender Chaudhary, DE(PG) | 22019190 | 22427668 | G-Block, DDA Shopping Complex, Preet Vihar, Delhi-92. |
| 4 | North | Sh. Pankaj Sharma, SDE(PG-1) | 27922700 | 27922266 | Room No-3, Sanchar Parisar, Sector-3, Rohini, Delhi-85. |
| 5 | Bhikaji Cama Place | Sh. Rampal, AGM(OP&PG) | 26167474 | 26195455 | R.No.100, 1st Floor, BCP Exch. Builing, New Delhi-19. |
| 6 | Nehru Place | Sh. S.B.L.Singhal, AGM(PG) | 26460138 | 26445515 | Telep. Exch. Bldg., Nehru Place , New Delhi -19. |
| 7 | West | Sh. K.S. Martolia, AGM(PG) | 25451600 | 25117800 | Rajouri Garden Tel Exch Building, New Delhi |
| 8 | GM(BB) | Sh. A.P. Singh, DE(Internet CC) & AGM(PG)BB | 23322622 | 23359499 | Internet Helpdesk, 6th Floor, Kidwai Bhawan, Janpath, New Delhi-1. |
| 9 | AGM(PG)HQ | Sh. H.K.Arora AGM(PG)HQ | 23328426 | 23320941 | R.No.116, Eastern Court, New Delhi-50. |
| 10 | GM(LC) | Sh. Subash Chand, DE(LC) | 23716568 | 23327467 | R.no.102 1 floor Kidwai Bhawan , ND 1 |
| 11. |
GM(CC) WS |
Sh.Sunil Kumar |
24329507/ 24321210 |
Room. No.5513, 5th Floor,M.T.N.Bhawan, 9, |
PG CELL
CONTACT DETAILS OF PG CELL
| Unit | Tele.no. | Fax No. | Web Portal | Postal Address |
|---|---|---|---|---|
| PG CELL | 23356666 | 23357777 | www.pgportal.gov.in | 112,Sanchar Bhawan, 20 Ashoka Road, New Delhi ,Pin-110001 |
Note: In accordance with TRAI's regulations for consumer grievance redressal, the service providers/operators have already established a three-tier grievance redressal mechanism,the details of contact persons alongwith the details of their phone number,fax number and e-mail id are available on their web site as well as on TRAI website (www.trai.gov.in) under service provider and consumer group section.
The same may be referred to for expedient redressal of grievance in the first instance by the complainant.However if the grievance remains unresolved after utilizing the tree tier grievance redressal mechanism of service provider, the complainant (without prejudice to his right to approach a court of law) may register his complaint on the above web portal with the complete details of response(s) received from the 3 tier Grievance Redressal Mechanism of concerned Operator/ service provider.
1 Click here for MANUAL OF PRACTICE FOR HANDLING CONSUMER COMPLAINTS
2 Click here for APPEAL Form
3 Click Here for PUBLIC GRIEVANCE CELL OF DOT
