Benefits
Key benefits
- Saving on monthly bills
- Roam at home (Free roaming in whole Delhi)
- Retain your number even when you change home or office
- Get a quick connection
- Don't suffer because of dead phones
- Transparency in Billing
- No hidden charges
- Latest technology instrument
- Receive call when on internet
- Pay internet chargers as per usage
GARUDA comes in following connection types
- Garuda Mobile : Prepaid and Post-paid
- Garuda FWT/FWP: Prepaid and Post-paid
- Data Card : Prepaid and Post-paid
MTNL also collaborate with Handset vendors and Data Card vendors for easy availability and convenience of customers. Currently, Micromax C- 112 CDMA handset model have an offering from MTNL. Similarly Micromax CDMA 1X data card has also been bundled with MTNL services. These bundled products are available with our all franchisees whose list is given in Reach Us section. Customer may choose any of alternative depending upon the requirement.
How to Apply
Garuda 1x WLL Mobile/Fixed Wireless connection can be booked at any of the Sanchar Haats (Click here) by applying on the prescribed Application form available free of cost. This form can also be downloaded from MTNL’s Website (Click here).
Customer is required to bring following documents
• One latest passport size photograph
• One Photocopy of Address proof along with original OR Photocopy of Address proof attested by Gazetted officer
• Photocopy of Identity proof along with original OR Photocopy of Identity proof attested by Gazetted officer
Documents Required
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Individual customers
A. Proof of Address
• Voter ID Card (i.e. EPIC - Electors Photo Identity Card)
• Passport
• MTNL Landline telephone bill of (preferably, of previous month)
• Electricity bill
• Water Bill
• Driving Licensee
• Govt. /Defence/PSU ID Card
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B. Proof of Identity
• Voter ID Card (i.e. EPIC - Electors Photo Identity Card)
• Passport
• Driving Licensee
• Govt. /Defence/PSU ID Card
• PAN Card
• UID Aadhaar card
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Proprietorship firm
- The form should be stamped & signed by the proprietor
- Photo ID of the proprietor.
- Billing Address proof of the firm in the form of any latest paid DVB/ MTNL bill, Copy of the Allotment letter of PAN Card, Copy of the Sales Tax Registration Certificate or any other document issued only by Govt. Authority as proof of billing.
- Photocopy of the PAN CARD
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Partnership Firms
- The form should be stamped & signed by one of the Partners.
- Photo ID of the Partner signing the form.
- Billing Address proof of the firm in the form of any latest paid DVB/ MTNL bill, Copy of the Allotment letter of PAN Card, Copy of the Sales Tax Registration Certificate or any other document issued only by Govt. Authority as proof of billing.
- Copy of the Partnership deed.
- Photocopy of the PAN CARD.
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Private Limited Firms
- The form should be stamped & signed by the director.
- Photo ID of the director.
- Billing Address proof of the firm in the form of any latest paid DVB/ MTNL bill, Copy of the Allotment letter of PAN Card, Copy of the Sales Tax Registration Certificate or any other document issued only by Govt. Authority as proof of billing.
- Photocopy of the PAN CARD of the Co.
- Copy of the Memorandum’s 1st, 2nd & last page should be duly stamped & signed by the director.
- In case the name of the director is not reflected in the last page of the memorandum, Copy of Form 32 has to be given along.
- In case any other authorized signatory is signing the documents, his authorization letter should be attached along.
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Limited Firms
- The form should be stamped & signed by the director.
- Photo ID of the director
- Billing Address proof of the firm in the form of any latest paid DVB/ MTNL bill, Copy of the Allotment letter of PAN Card, Copy of the Sales Tax Registration Certificate or any other document issued only by Govt. Authority as proof of billing
- Photocopy of the PAN CARD of the Co.
- Copy of the Memorandum’s 1st, 2nd & last page should be duly stamped & signed by the director
- In case the name of the director is not reflected in the last page of the memorandum, Copy of Form 32 has to be given along
- In case any other authorized signatory is signing the documents, his authorization letter should be attached along
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Note: In case of non-availability of PAN card, Form 60 (available at Sanchar Haat) is to be filled
Payment: Payment can be made in cash or Bank Demand Draft in favour of “MTNL Garuda 1x” payable at Delhi
FAQ
How to get call details?
Subscribers can get full call details by applying in writing at nearest Sanchar Haat. The complete call details will be mailed to subscriber with the Invoice from next month onwards. The subscriber will be charged nominal monthly charges for Call details.
What is the rate of Service Tax applicable under various tariff Plans?
The Service Tax being charged is in various Tariff Plans of GARUDA Service is 10.30%.
How to make STD/ISD CALL?
You need to dial the desired number with the STD/ISD code and press e.g. 022 24132599 or 011 56789000. This service will only be available if you have subscribed for it.
How to get Duplicate bills?
Duplicate Bills indicating the bill amount and complete usage details can be obtained from the nearest Sanchar Haat. Details of the outstanding bills can also be known by calling 1502 (from MTNL Network) / 22221502 (from other Networks). The Duplicate bills of previous three months may also be downloaded from MTNL website http://mtnldelhi.in or http://bol.net.in and clicking the New CDMA bills link.
What is the payment procedure for the bills?
Garuda bills should be paid by customers before the "due date", (generally 25th or 26th day of the month), in cash at MTNL's NCR counters or by Cheque in favour of “MTNL- New Garuda” payable at Delhi. The subscribers Account number, Garuda number and Contact number should be written at the back of the Cheque.
The bills may be paid within two weeks of due date with surcharge to avoid Suspension of services.
Bill may be paid online also.
What to do if I did not receive printed bills? OR, How to get billing address changed?
Verify from our Customer Care Executive (CCE) that billing has taken place and your billing Address is right in our billing system, by calling at 1502/22221502. If address is wrong visit the nearest Sanchaar Haat with copy of address proof and written request of address change.
What to do if I am not satisfied with billing? OR, How to get resolve excess billing/Metering?
Though utmost care is taken at our end in billing and MTNL uses automated and state-of-the-art system for billing. And hence the chances of excess billing are negligible. Still, we are obliged to assist our customers in clearing their doubts w.r.t billing. You may call our Helpdesk at 1502/22221502 and know specific details of your bill. If you still have any doubts with respect to billing you may lodge Trouble Ticket of Excess billing, which will be looked after by our officers [SDE(MRC) and AO(TR)] and responded at the earliest.
Can I transfer my Garuda Mobile/Fixed Wireless conn. transferred in the name of 3rd Party?
No, Third Party transfer is not possible in Garuda.
How can I get my Tariff Package Changed?
MTNL offers a number of attractive Tariff Packages both in Mobile and Fixed Wireless (FWP/FWT), so that the customer has wider choice. Thus, you can choose the Tariff Package you desire and call 1502(from MTNL Network)/22221502 (from other Network) for getting your Tariff Package Changed. Our Customer Care Executive (CCE) will book your request for Tariff Package Change in the system and will give you the Ticket number. Your new tariff package will come in force from next billing cycle (i.e. 1st of next month). You can confirm that change has actually taken place by calling 1502/22221502 on 2nd of the next month.
What to do in case my payment of bill is not updated in MTNL’s billing system?
It is advised that the customer should generally check the status of payment made by them, 2-3 hours after making the payment in cash at NCR Counter and 2-3 working days after making the payment through cheque. In case the payment is not updated you may book at Trouble Ticket with Garuda Helpdesk 1502/22221502. This will be responded by our AO(TR)CDMA at the earliest. If urgent you may as well walk in to O/o AO (NCR) of the place where you made payment and get your services restored by showing original proof of payment.
How to get refund of security?
The security (Local/STD/ISD whatsoever) deposited by the subscriber is refunded/settled in the Final bill sent to subscriber after the disconnection. The Final bill is generally generated on the last day of the month in which the disconnection took place. And the cheque of refunded security is dispatched the subsequent month.
What to do for Activation or Disconnection of STD or STD+ISD?
Go to your Area Sanchar Haat along with one application, self attested last paid Garuda bills copy & Photocopy of Identity proof along with original OR Photocopy of Identity proof attested by Gazetted officer. Security deposit for STD has been waived off and for ISD, it is Rs. 2000.
