Note: In accordance with TRAI's regulations for consumer grievance redressal, the service  providers/operators  have already established a  three-tier grievance redressal mechanism,the details of contact persons alongwith the details of their phone number,fax number  and e-mail id  are available on their web site as well as on TRAI website (www.trai.gov.in) under service provider and consumer group section.

The same may be referred to for expedient redressal  of grievance in the first instance by the complainant.However if the grievance remains unresolved after utilizing the tree tier grievance redressal mechanism of service provider, the complainant (without prejudice to his  right to approach a court of law)  may register  his complaint on the above web portal with the complete details of response(s) received from  the 3 tier Grievance Redressal Mechanism of concerned Operator/ service provider.